INTRODUCTION:
Welcome
to the Privacy Policy of Skooc.com (Skooc)
Skooc is a
healthcare company that utilizes science-backed, habits-based methods tohelp
successfully balance academics, sports, extracurricular activities and a social
life.
Skooc employs a
confidential counselling process to help people identify ways to understand and
navigate life in a way that encourages psycho-social development. Skooc helps
people be safe, feel confident about themselves while engaging and building
respectful relationships.
You
can download a pdf version of the policy here.
Please also use the Glossary to understand the meaning of some of the terms
used in this privacy policy.
IMPORTANT
INFORMATION AND WHO WE ARE:
1.
Purpose of
this privacy policy:
This
privacy policy aims to give you information on how Skooc collects and processes
your personal data through your use of this website, including any data you may
provide through this website when you subscribe for its services.
It
is important that you read this privacy policy together with any other privacy
policy or fair processing policy we may provide on specific occasions when we
are collecting or processing personal data about you so that you are fully
aware of how and why we are using your data. This privacy policy supplements
other notices and privacy policies and is not intended to override them
and is being published in compliance with inter alia:
i.
Section 43(A) of the
Information Technology Act, 2000
ii.
Regulation 4 of the
Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
iii.
Regulation 3(1) of
the Information Technology (Intermediaries Guidelines) Rules, 2011.
Skooc.com is the
controller and responsible for your personal data (collectively referred to as
["Skooc"], "we", "us" or
"our" in this privacy policy).
We have appointed a
Data Protection Officer (DPO) or Data Privacy Manager (DPM) who
is responsible for overseeing questions in relation to this privacy policy. If
you have any questions about this privacy policy, including any requests to
exercise your legal rights, please contact the (DPO/DPM) using the details set
out below:
b)
Grievance Officer:
In accordance with the Information
Technology Act,2000 and Section 5(9) of the Information Technology (Reasonable
Security Practices and Procedures and Sensitive Personal Data or Information)
Rules, 2011 and the name and contact details of the Grievance Officer are
provided below:
Full
name of legal entity:
Email
address:
Postal
address:
Telephone
number:
c)
Changes to the
privacy policy and your duty to inform us of changes:We
keep our privacy policy under regular review. This version was last updated on
[insert date]. Historic versions are archived here: [insert link]
or can be obtained by contacting the DPO/DPM.
It is important that the personal data we hold
about you is accurate and current. Please keep us informed if your personal
data changes during your relationship with us.
d)
Third-party links:This
website may include links to third-party websites, plug-ins and applications.
Clicking on those links or enabling those connections may allow third parties
to collect or share data about you. We do not control these third-party
websites and are not responsible for their privacy statements. When you leave
our website, we encourage you to read the privacy policy of every website you
visit.
2.
Privacy
Statement:
a)
A pre-requisite for
each person’s use of and access to Skooc’s services is their acceptance of the
Terms of Use which also involve the acceptance of the terms of this Privacy
Policy. In the event you do not agree with any of the provisions of the same, you
have the option to discontinue the Services provided by Skooc immediately.
b)
All the information
provided to us by a User, especially sensitive personal information is
voluntary. You understand that Skooc, may use certain information of yours
which has been designated as ‘sensitive personal data or information’ under the
SPI Rules for:
i.
the purpose of
providing you the Services
ii.
for
commercial purposes and in an aggregated or non- personally identifiable form
for research, statistical analysis and business intelligence purposes;
iii.
for the sale or
transfer of such research, statistical or intelligence data in an aggregated
and/or non-personally identifiable form to our affiliates/partners. Skooc also
reserves the right to use information provided by or about yourself for the
following purposes:
·
publishing such
information on the Website;
·
Contacting Users for
offering new products or services;
·
Contacting Users for
taking product and Service feedback;
·
Analysing software
usage patterns for improving product design and utility;
·
Analysing anonymised
information for commercial use.
c)
You
hereby consent to such use of such information by Skooc and/or our Partners (if
applicable)
d)
Collection
of information which has been designated as ‘sensitive personal data or information’
under the SPI Rules requires your express consent. By affirming your acceptance
of this Privacy Policy, you provide your consent to such collection as required
under applicable law. Our Services may be unavailable to you in the event such
consent is not given.
e)
Users’
personally identifiable information which they choose to provide on the Website
or App is used to
help the Users describe/identify themselves. Other information that does not
personally identify the Users as an individual, is collected by Skooc from
Users (such as, patterns of utilization described above) and is exclusively
owned by Skooc. We may also use such information in an aggregated or
non-personally identifiable form for research, statistical analysis and
business intelligence purposes, and may sell or otherwise transfer such
research, statistical or intelligence data in an aggregated or non-personally
identifiable form to third parties. In particular, we reserve with us the right
to use anonymized User demographics information and anonymized User health
information for the following purposes:
·
Analysing
software usage patterns for improving product design and utility.
·
Analysing
such information for research and development of new technologies.
·
Using
analysis of such information in other commercial product offerings of Skooc.
·
Sharing
analysis of such information with third parties for commercial use.
f)
You are
responsible for maintaining the accuracy of the information you submit to us,
such as your contact information provided as part of your registration. If your
personal information changes, you may correct, delete inaccuracies, or amend
information by making the change on your profile information page on the
Websites or App or by contacting us at ____________.
We will make good faith
efforts to make requested changes in our then active databases as soon as
reasonably practicable. If you provide any information that is untrue,
inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of
date or incomplete), or Skooc has reasonable grounds to suspect that the
information provided by you is untrue, inaccurate, out of date or incomplete, Skooc
may, at its sole discretion, discontinue the provision of the Services to you.
g)
If you
wish to cancel your account or request that we no longer use your information
to provide you services, contact us through ___________________. We will retain your information for as long as your
account with the Services is active and as needed to provide you our Services.
h)
We
shall not retain such information for longer than is required for the purposes
for which the information may lawfully be used or is otherwise required under
any other law for the time being in force. After a period of time, your data
may be anonymized and aggregated, and then may be held by us as long as
necessary for us to provide our Services effectively or improve the Services,
but our use of the anonymized data will be solely for analytic purposes.
3.
The data we
collect about you:
a)
Personal data, or
personal information, means any information about an individual from which that
person can be identified. It does not include data where the identity has been
removed (anonymous data).
b)
The services offered
by Skooc require us to know who you are so as to enable us to best cater to
your personal requirements. In order to access our services, we require you to
voluntarily provide us with certain information that personally identifies you
or could be used to personally identify you. Without prejudice to the
generality of the above, the information collected by us from you may include,
but is not limited to the following:
·
Data regarding your
usage of Skooc’s services and/or the history of transactions, appointments,
meetings made with you during the usage of our Services.
·
Health or medical
data (such as your past medical history and conditions, diagnostic reports,
prescriptions and medication history)
·
Other information
that you voluntarily choose to provide to us (such as information shared by you
with us through emails or letters, your work details, your family details)
The information Skooc collects from you
may constitute ‘personal information’ or ‘sensitive personal data or
information’ under the SPI Rules. Personal information is defined under the SPI
Rules to mean any information that relates to a natural person which either or
indirectly, in combination with other information available or likely to be
available with a body corporate, is capable of identifying such person.
The SPI Rules further define “sensitive
personal data or information” of a person to mean personal information about
that person relating to:
·
Passwords
·
financial information
such as bank accounts, credit and debit card details or other payment
instrument details;
·
physical,
physiological and mental health condition;
·
sexual orientation;
·
medical records and
history;
·
biometric
information;
·
information received
by body corporate under lawful contract or otherwise;
·
visitor details as
provided at the time of registration or thereafter; and
·
Call data records
Information
that is freely available in the public domain or accessible under the Right to
Information Act, 2005 or any other law will not be regarded as personal
information orsensitive personal data or information.
c)
We may collect, use,
store and transfer other kinds of data about you which we have grouped together
as follows:
·
Identity Data
includes [first name, maiden name, last name, username or similar identifier,
marital status, title, date of birth and gender].
·
Contact Data includes
[billing address, delivery address, email address and telephone numbers].
·
Financial Data
includes [bank account and payment card details].
·
Transaction Data
includes [details about payments to and from you and other details of products
and services you have purchased from us].
·
Technical Data
includes [internet protocol (IP) address, your login data, browser type and
version, time zone setting and location, browser plug-in types and versions,
operating system and platform, and other technology on the devices you use to
access this website].
·
Profile Data includes
[your username and password, purchases or orders made by you, your interests,
preferences, feedback and survey responses].
·
Usage Data includes
[information about how you use our website, products and services].
d)
We also collect, use
and share Aggregated Data such as statistical or demographic
data.
Aggregated Data could be derived from your personal data but is not considered
personal data in law as this data will not directly or indirectly reveal your
identity. For example, we may aggregate your Usage Data to calculate the
percentage of users accessing a specific website feature. However, if we
combine or connect Aggregated Data with your personal data so that it can
directly or indirectly identify you, we treat the combined data as personal
data which will be used in accordance with this privacy policy.
e)
If youfail to provide
personal datawhere we need to collect personal
data by law, or under the terms of a contract we have with you, and you fail to
provide that data when requested, we may have to cancel services you have with
us but we will notify you if this is the case at the time.
4.
How is your
personal data collected?
We
use different methods to collect data from and about you including through:
a)
Direct interactions.
You may give us your [Identity, Contact and Financial Data] by filling in forms
or by corresponding with us by post, phone, email or otherwise. This includes
personal data you provide when you [delete or add to this as applicable]:
·
apply for our products
or services;
·
create an account on
our website;
·
subscribe to our
services; or
·
give us feedback or
contact us.
b)
Automated
technologies or interactions: As you interact with our website, we will
automatically collect Technical Data about your equipment, browsing actions and
patterns. We collect this personal data by using cookies, server logs and other
similar technologies. We may also receive Technical Data about you if you visit
other websites employing our cookies. Please see our cookie policy [link] for
further details.
c)
Third parties or
publicly available sources: We will receive personal data about you from
various third parties and public sources as set out below [delete or add
tothis list as appropriate]:
i.
Technical Data from
the following parties:
·
analytics providers
such as Google based outside India];
·
advertising networks
such as [________] basedinside or outside India; and
·
search information
providers such as [_______] based inside or outside India.
ii.
Contact, Financial
and Transaction Data from providers of technical, payment and delivery services
such as [_________] based inside or outside India.
iii.
Identity and Contact
Data from data brokers or aggregators such as [______] based inside or outside
India.
iv.
Identity and Contact
Data from publicly available sources inside and outside India.
[ANY OTHER WAYS YOU COLLECT
PERSONAL DATA].
5.
How we use
your personal data:
·
Where we need to
perform the contract we are about to enter into or have entered into with you.
·
Where it is necessary
for our legitimate interests (or those of a third party) and your interests and
fundamental rights do not override those interests.
·
Where we need to
comply with a legal obligation.
Click here [link to glossary,
lawful basis] to find out more about the types of lawful basis that we
will rely on to process your personal data
and a tabular depiction of the legal basis and type of data collected for the
same.
6.
Disclosures of
your personal data:
·
Internal Third
Parties as set out in the Glossary.
·
External Third
Parties as set out in the Glossary.
b)
Third parties to whom
we may choose to sell, transfer or merge parts of our business or our assets.
Alternatively, we may seek to acquire other businesses or merge with them. If a
change happens to our business, then the new owners may use your personal data
in the same way as set out in this privacy policy.
c)
We require all third
parties to respect the security of your personal data and to treat it in
accordance with the law. We do not allow our third-party service providers to
use your personal data for their own purposes and only permit them to process
your personal data for specified purposes and in accordance with our
instructions.
a)
How long will you use
my personal data for?
We
may need to request specific information from you to help us confirm your
identity and ensure your right to access your personal data (or to exercise any
of your other rights). This is a security measure to ensure that personal data
is not disclosed to any person who has no right to receive it. We may also
contact you to ask you for further information in relation to your request to
speed up our response.
We
try to respond to all legitimate requests within one month. Occasionally it
could take us longer than a month if your request is particularly complex or
you have made a number of requests. In this case, we will notify you and keep
you updated.
9.
Casual
Visitors Note:
a)
No sensitive personal
data or information is automatically collected by Skooc from any casual
visitors of this website, who are merely perusing the site.
b)
Nevertheless, certain
provisions of this Privacy Policy are applicable to even such casual visitors,
and such casual visitors are also required to read and understand the privacy
statements set out herein, failing which they are required to leave the Website
immediately.
c)
If you, as a casual
visitor, have browsed any page of this Website prior to reading the privacy
statements set out herein, and you do not agree with them, normally quitting
the browser should ordinarily clear any temporary cookies installed by Skooc.
We, however, encourage you to use the “clear cookies” functionality of your
browsers to ensure such clearing / deletion, as Skooc cannot guarantee, predict
or provide for the behaviour of the equipment of all the visitors of the
Website.
d)
You are not a casual
visitor if you have willingly submitted any personal data or information to Skooc
through any means, including email, post or through the registration process on
the Website or App.
All such visitors will be deemed to be, and will be treated as, Users for the
purposes of this Privacy Policy, and in which case, all the statements in this
Privacy Policy apply to such persons.
10.
Children And Minors
Privacy:
a)
Skooc strongly
encourages parents and guardians to supervise the online activities of their
minor children subscribed to Skooc and consider using parental control tools available
from online services and software manufacturers to help provide a
child-friendly online environment. These tools also can prevent minors from
disclosing their name, address, and other personally identifiable information
online without parental permission. Skooc is in no manner responsible for
or liable towards any and all claims arising from unsupervised or unauthorised
use of our website by a minor without parental supervision.
11.
Consent to this
Policy:
a)
You acknowledge that
this Privacy Policy is a part of the Terms of Use of the Website and the other
Services, and you unconditionally agree that becoming a User of the Website,
the App and its Services signifies your assent to this Privacy Policy. Your
visit to the Website, use of the App and use of the Services is subject to this
Privacy Policy and the Terms of Use.
Lawful Basis:
Legitimate
Interest means the
interest of our business in conducting and managing our business to enable us
to give you the best service/product and the best and most secure experience.
We make sure we consider and balance any potential impact on you (both positive
and negative) and your rights before we process your personal data for our
legitimate interests. We do not use your personal data for activities where our
interests are overridden by the impact on you unless we have your consent or
are otherwise required or permitted to by law. You can obtain further
information about how we assess our legitimate interests against any potential
impact on you in respect of specific activities by contacting us.
Performance
of Contract means
processing your data where it is necessary for the performance of a contract to
which you are a party or to take steps at your request before entering into
such a contract.
Comply
with a legal obligation
means processing your personal data where it is necessary for compliance with a
legal obligation that we are subject to.
Third
Parties:
a)
Internal Third Parties
·
Service providers acting as processors
based in [___________] who provide IT and system administration services.
·
Professional advisers acting as
processors or joint controllers including lawyers, bankers, auditors and
insurers based in [________________] who provide [consultancy, banking, legal,
insurance and accounting services].
·
Revenue & Customs, regulators and
other authorities acting as processors or joint controllersbased India who
require reporting of processing activities in certain circumstances.
[Details
of any other third parties, for example, market researchers, fraud prevention
agencies, price comparison sites and so on.]
Purposes
for which we will use your personal data:
Purpose/Activity |
Type
of data |
Lawful
basis for processing including basis of legitimate interest |
To
register you as a new customer |
(a)
Identity (b)
Contact |
Performance
of a contract with you |
To
provide our services including: (a)
Manage payments, fees and charges (b)
Collect and recover money owed to us |
(a)
Identity (b)
Contact (c)
Financial (d)
Transaction (e)
Marketing and Communications |
(a)
Performance of a contract with you (b)
Necessary for our legitimate interests (to recover debts due to us) |
To
manage our relationship with you which will include: (a)
Notifying you about changes to our terms or privacy policy (b)
Asking you to leave a review or take a survey |
(a)
Identity (b)
Contact (c)
Profile (d)
Marketing and Communications |
(a)
Performance of a contract with you (b)
Necessary to comply with a legal obligation (c)
Necessary for our legitimate interests (to keep our records updated and to
study how customers use our products/services) |
To
administer and protect our business and this website (including
troubleshooting, data analysis, testing, system maintenance, support,
reporting and hosting of data) |
(a)
Identity (b)
Contact (c)
Technical |
(a)
Necessary for our legitimate interests (for running our business, provision
of administration and IT services, network security, to prevent fraud and in
the context of a business reorganisation or group restructuring exercise) (b)
Necessary to comply with a legal obligation |
To
use data analytics to improve our website, products/services, marketing,
customer relationships and experiences |
(a)
Technical (b)
Usage |
Necessary
for our legitimate interests (to define types of customers for our products
and services, to keep our website updated and relevant, to develop our
business and to inform our marketing strategy) |
To
make suggestions and recommendations to you about goods or services that may
be of interest to you |
(a)
Identity (b)
Contact (c)
Technical (d)
Usage (e)
Profile (f)Marketingand
Communications |
Necessary
for our legitimate interests (to develop our products/services and grow our
business) |
YOUR
LEGAL RIGHTS
1.
Request access to
your personal data (commonly known as a "data subject access
request"). This enables you to receive a copy of the personal data we hold
about you and to check that we are lawfully processing it.
2.
Request correction of
the personal data that we hold about you. This enables you to have any
incomplete or inaccurate data we hold about you corrected, though we may need
to verify the accuracy of the new data you provide to us.
3.
Request erasure of
your personal data. This enables you to ask us to delete or remove personal
data where there is no good reason for us continuing to process it. You also
have the right to ask us to delete or remove your personal data where you have
successfully exercised your right to object to processing (see below), where we
may have processed your information unlawfully or where we are required to
erase your personal data to comply with local law. Note:However, that we
may not always be able to comply with your request of erasure for specific
legal reasons which will be notified to you, if applicable, at the time of your
request.
4.
Object to processing
of your personal data where we are relying on a legitimate interest (or those
of a third party) and there is something about your particular situation which
makes you want to object to processing on this ground as you feel it impacts on
your fundamental rights and freedoms. In some cases, we may demonstrate that we
have compelling legitimate grounds to process your information which override
your rights and freedoms.
5.
Request restriction
of processing of your personal data. This enables you to ask us to suspend the
processing of your personal data in the following scenarios:
·
If you want us to
establish the data's accuracy.
·
Where our use of the
data is unlawful but you do not want us to erase it.
·
Where you need us to
hold the data even if we no longer require it as you need it to establish, exercise
or defend legal claims.
·
You have objected to
our use of your data but we need to verify whether we have overriding
legitimate grounds to use it.
·
Request the transfer
of your personal data to you or to a third party. We will provide to you, or a
third party you have chosen, your personal data in a structured, commonly used,
machine-readable format. Note that this right only applies to automated
information which you initially provided consent for us to use or where we used
the information to perform a contract with you.
·
Withdraw consent at
any time where we are relying on consent to process your personal data.
However, this will not affect the lawfulness of any processing carried out
before you withdraw your consent. If you withdraw your consent, we may not be
able to provide certain products or services to you. We will advise you if this
is the case at the time you withdraw your consent.